Avaya Connect Partner Link Image
New Jersey Chamber Of Commerce Member Link Graphic

State of New Jersey
Board of Examiners of Electrical Contractors Telecommunications Limited Wiring Exemption
License Number 1877



Follow Us On Twitter

Small Business Server 2003 Remote Desktop Not Working

The other day I had worked on a Small Business Server 2003 and some computers at a customer site here in New Jersey. I had made many changes both on the PC's themselves as well as on the SBS 2003 Server. The following morning I tried to login remotely using Remote Desktop (RDP) to check on the server. I was unable to connect through Remote Desktop and got the following error, "This computer can't connect to the remote computer. Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator."

Immediately I thought the server was down. Not good! I then tried to connect to the Remote Web Workplace and was able to get to the login page and login. I tried to access the server again. No luck. Similar error about the server connectivity on the network. I then tried connecting to a windows 2000 server and was able to login fine. While connected to that server I tried to Remote Desktop into the 2003 server. Again I got the unable to connect error. I was able to reboot the server from a command prompt while on the network, but that didn't help.

I started looking into a way to access the server via some other form of Remote Desktop. Initially all of the popular Remote Desktop programs I found needed to be installed with user interaction prior to use. Eventually I found a great little remote desktop program called PushVNC. While on the 2000 server I was able to, "PUSH" the install to the 2003 Server and connect remotely! Once in I checked everything I could think of. All the Terminal Server services were running. Remote Desktop was enabled on the server. Nothing in the event log. What to do next?

I decided to re-run the CIECW and Remote Connection Wizard. No luck. At some point I happened to check the Terminal Server Services Configuration settings. There was nothing listed under "Connections". This seemed odd so I ran the Terminal Server Services Configuration Wizard to add a connection. I was then able to use Remote Desktop from my computer to connect to the Server. Awesome!!

I hope this saves someone some time and effort.

Srobb

"Mastercable service has been prompt, reliable, and keeps costs and downtime to a minimum. I can't emphasize enough what a relief it is to know that if we have a problem with any of our data or voice infrastructure Mastercable will be there. We could not be more pleased with our relationship with Mastercable"

Ken Schumacher, Owner Aromaround Candle Company

Mastercable NY - NJ Service Area

We will be happy to meet with you to discuss your Voice, Data, Audio / Video cabling, Home Theater or IT needs. We will consult, design and build in the following counties...

New Jersey

Bergen, Essex, Hudson, Middlesex, Morris, Passaic, Somerset and Union.

New York

Bronx, Kings, Nassau, New York, Queens, Putnam, Richmond, Rockland and Westchester

Connecticut

Fairfield



Request a Free Site Survey & Written Estimate
877-240-5472 or Email Us